Customer Onboarding

We use a unique on-boarding process that’s aimed at giving our customers confidence when working with their new communication services. We know it helps to feel supported through every step of implementation, which is why we provide:  

  • Timely and accurate delivery of your sign-in credentials
  • A dedicated Account Manager to reach out to you within 24 hours, to discuss your needs and answer questions
  • An extensive training suite consisting of live and personalized training sessions as well as supporting how-to documents
  • Customized templates to assist with introducing your new services to the rest of your team
  • Technical support available 24/7 every day of the year, worldwide
  • The ability to pay bills online via our Online Billing Portal
  • The ability to add/remove users, view usage reports, update conferencing profiles, and more via our Admin Portal
  • Unlimited assistance from your specialized Account Manager for as long as you are a customer with us

What Our Clients Say…

I have used Arkadin in the past and after finding Select Com, I will never go back! The customer service is exceptional, the international toll-free options extensive, the pricing is competitive, and the no contract payment plan offers us the option to only pay for what has been used each month.”
– Brittani Parks, Executive Assistant, Stillwater Investment Management
We have been very happy with our switch to Select Com. We’re receiving the same services at a much lower cost to us, but even more importantly, their customer service is truly personal and unparalleled by any other service I’ve used in the past.” 
– Michelle Medvin, Executive Assistant, Chicago Children’s Advocacy Center
I am extremely happy with Select Com, if I have questions, all I do is email or call and I get someone immediately. With our previous conferencing provider, if I had a question, I would call and get transferred to several people before anyone could help me. I love the personal service.”
– Tammy Jones, Executive Administrator, Steel Dynamics, Inc.