Customer Onboarding

We use a unique on-boarding process that’s aimed at giving our customers confidence when working with their new communication services. We know it helps to feel supported through every step of implementation, which is why we provide:  

  • Timely and accurate delivery of your sign-in credentials
  • A dedicated Account Manager to reach out to you within 24 hours, to discuss your needs and answer questions
  • An extensive training suite consisting of live and personalized training sessions as well as supporting how-to documents
  • Customized templates to assist with introducing your new services to the rest of your team
  • Technical support available 24/7 every day of the year, worldwide
  • The ability to pay bills online via our Online Billing Portal
  • The ability to add/remove users, view usage reports, update conferencing profiles, and more via our Admin Portal
  • Unlimited assistance from your specialized Account Manager for as long as you are a customer with us

What Our Clients Say…